PMsquare’s Business Support Services
A Long-Term Partnership to Make the Most of Your Systems Investment
Business Analytics and Business Intelligence (BI) tools have proliferated worldwide over the past ten years, and Asia Pacific has been at the forefront of their adoption.
Asian businesses are now endeavouring to ensure that initial hard-fought success will lead to real cultural change and lasting acceptance of the role Business Analytics technology can play in solving key issues.
This presents two main challenges:
The Pain Points
Support-related pains manifest themselves in many different ways, and reflect the gap between an organisation’s Business Analytics strategy and its current internal capability
|Typical Technical Issues||Typical Business Process Issues|
PMsquare is an IBM accredited Support Providing Partner (SPP) for the following Business Analytics products:
This means that you can choose PMsquare to provide your ‘Level 1’ technical support (instead of IBM) at NO ADDITIONAL COST. Our helpdesk is manned by product experts who have access to the same knowledge base as the IBM team, and can give you rapid answers to your critical technical questions. We can also advise you on the latest patches, fix packs, and upcoming releases that may solve your issues.
Contact info@PMsquare.asia for more details on transferring your support arrangements to PMsquare.
Business Process Support
PMsquare also provides business process support, in the form of our Advise-Support-Maintain (ASM) pre-paid packages. For the first time in Australia, it enables organisations with an enterprise-scale deployment of IBM Cognos Business Analytics software the security of a long-term partnership to help grow the value of their investment through:
The key to ASM is PMsquare’s extensive experience across many different industry sectors and in navigating the cultural challenges inherent in the adoption of new technology.
So, not only can we offer you expert technical advice that draws on our wide-ranging knowledge of the entire toolset, we can advise you on how to ensure it all gets used in practice for a truly holistic solution!